What to expect when you file an auto insurance claim
If you decide to file a claim, it’s important to understand your coverage and follow the claims process outlined in your policy.
Your rights when you file a claim
What you can expect from the insurer
Choosing the auto repair shop – Typically, the choice is up to you.
Choosing repair parts – Talk with the insurance adjuster about what kind of parts they want to use to fix your car. The adjuster might recommend using non-OEM (original equipment manufacturer) parts (also called aftermarket parts). They might also choose to select used parts from the same year as the damaged parts.
If you demand they use new, OEM parts, you may have to pay for the difference in cost.
Getting a rental car
Your responsibilities when you file a claim
You’ll need to protect your car from any further damage and from causing injury to you or others.
Keep receipts for any roadside service expenses, such as towing.
Contact us today if you have any questions or concerns at (877)277-9036.